FAQ
Frequently Asked Questions
Got a question? We've got answers. If you have some other questions, please contact us at contact [at] soufunstudio.com. You'll have to replace [at] with @.
About Shopping
Absolutely! We work with top payment companies which guarantees your safety and security. All billing information is stored on our payment processing partner which has the most stringent level of certification available in the
payments industry.
Currently, we only offer monthly subscription. You can upgrade or cancel your monthly account at any time with no further obligation.
You can cancel your subscription anytime in your account. Once the subscription is cancelled, you will not be charged next month. You will continue to have access to your account until your current subscription expires.
Unfortunately, not. We do not issue full or partial refunds for any reason.
We accept all major credit cards.
Yes. Go to the billing section of your dashboard and update your payment information.
About Projects
It depends on each project, not all projects have the same difficulty or robustness, so you can request a quote for your project.
As previously mentioned, it depends on each project, but in general we can have it in one week for you, since we would not like to
give you an estimate of time and cost "kicking a can", that is, we would not like to just give you a random date without knowing the scope of your project.
Previously we agree to the start of the project with the guidelines that must be followed by both parties, if for any reason you want to cancel the development,
SouFUN Studio is not responsible for external agents that have caused the cancellation of the development. And therefore the payments that the client must make
until the last day that the project is worked must be met.
Of course we always respect the privacy of our clients' projects, a privacy agreement will be signed in which SouFUN Studio will not disclose any detail of your
project with any entity, or person, unless a government institution requests it under a court order.